Sunday, April 11th

1:00- 5:00pm

Optional Round of Golf at the Shingle Creek Golf Club

6:00- 8:00pm

Welcome Cocktail Reception and Registration, Poolside

Monday, April 12th

7:30- 9:00am

Buffet Breakfast, Sebastian Ballroom

8:00- 8:50am

Keynote Address, Panel Discussion, Sebastian Ballroom “Successful Business Transformation – What’s your Role?” 

Business Transformation has emerged as a key focus for executive management to better align people, process and technology initiatives with business strategy and vision. This Keynote Panel draws on the perspectives from a diverse group of senior executives at leading organizations to talk about best practice, learning’s, pitfalls and enablers in their journey to business and supply chain transformation. (For a more in depth abstract, see page 10) 

Dov Shenkman, VP Inventory Management and Replenishment, OfficeMax; Elizabeth Brady, VP Global Supply Chain, CRM, Boston Scientific; George Morrison, Global Director, Supply Chain, Honeywell

9:00-10:00 am

“Cost Reduction Strategies for Increased eCommerce Sales”

Find out how forward-thinking retailer, Williams-Sonoma planned for spikes in their order fulfillment process and filled 125,000 additional orders on Cyber Monday – without a hitch.  The company, which normally processes 45,000 orders per day during peak season has two distribution facilities in Memphis, totaling over one million square feet and servicing 25,000 SKUs. Discover how Warehouse Performance Management software helped Williams-Sonoma to optimize order fulfillment, increase throughput, significantly reduce labor costs and extended the capacity and life of their distribution facilities by approximately 5 to 7 years.

Jim Dillard, General Manager of Engineering and Projects, Williams-Sonoma co presented with Jean Belanger, Founder/CEO, Reddwerks Corporation

10:00-11:00 am

“Technology as the Path to Excellence for Independent Pharmacy “ 

In the world of independent pharmacy there are a multitude of cultural, structural and operational challenges to developing and implementing integrated technology and yet, system wide integrated technology from POS to merchandising systems is one of the most effective means of driving operational excellence, customer satisfaction and profitability.  This likely holds true no matter what the corporate structure!  Come and hear from the CEO and National Director of Technology for the largest banner of independents in Canada about the journey of developing, piloting and implementing the first truly integrated system wide technology platform for independent pharmacy in Canada. Hear about the ‘lessons learned’ for your own technology projects. 

Sue Paish, Q.C., CEO, Pharmasave Drugs (National) Ltd. Co-presented with Francois Robinson, National Director, IT, Pharmasave Drugs (National) Ltd.

11:00- 1:00pm

Targeted Research Meetings in Main Exhibit Hall in Sebastian Ballroom

This element of the event provides the most targeted and time efficient medium to research the latest technology and innovation from the industry's premier suppliers. We will customize an appointment schedule based on your unique profile of interests to connect you with industry leading suppliers best placed to deliver real competitive advantage to your organization.

Appointments are in 25 minute windows and in each case you will be met by a senior level executive for a relaxed, open discussion on how their solutions may be put to work for your unique needs and requirements.

1:00- 2:00pm

Gourmet Lunch, Sebastian Ballroom Birds of a feather Round Table Discussions – Set over lunch, these informal sessions are designed to connect you directly with peers in the same industry and department as you for brainstorming, benchmarking and expanding your network of influential contacts in the industry.

2:00- 3:00pm

“Launching LEAN Principles: Creating a Resourceful Culture of Continuous Improvement”

Most operations have historically relied on automation and WMS enhancements requiring capital investment and IT resources to generate savings.  This presentation will illustrate how a highly automated, state of the art fulfillment center was able to eliminate waste and achieve significant cost savings through the implementation of LEAN principles.  The case studies will cover how a methodical approach to process changes with associate input is creating a culture of continuous innovation.  Executives and managers alike who operate manual or automated facilities will benefit as Redcats USA shares its approach to LEAN.

Chip E. Edgington, Executive Vice President, Operations and Brad Waggoner, Director, Engineering Services, Redcats USA 

3:00- 4:00pm

“Leveraging Downstream Demand Signal Insights directly into your planning processes to Sense and Shape Responses In Real-Time”

Clorox and Welch’s will discuss the integrated business planning solution capabilities these industry leaders have realized by sharing visibility across financial budgets and operations. Learn how Oracle's Integrated Business Planning solution can help you: -Align day-to-day sales forecasts and operations with strategic goals -Leverage demand signals to sense actions in the market and evaluate the effectiveness of promotions executed to define promotion offerings in the future -Evaluate how different scenarios / decisions affect your top and bottom line -Sense and Identify emerging problems and take actions aligned to your objectives -Create more reliable revenue forecasts and commitments -Correlate operational decisions with business outcomes

Senthil Rajamanickan, CIO, Clorox and Sean O'Sullivan, Director Supply Chain Planning, Welch Food, Inc. co-presented with Linda Peel, Director Value Chain Planning, North American Application Strategy, Oracle

4:00- 5:00pm

“DisneyStore.com leverages transportation business intelligence to improve profitability “ 

DisneyStore.com set out an initiative 2 ½ years ago to better link freight and finance and to have a data base to better measure their operational performance for their customers. 

A key component of the program was integrating transportation and data into the process to provide “cradle to grave” data and statistics on operational performance.  

Learn first hand how DisneyStore.com utilizes transportation business intelligence to improve profitability; lower transportation costs; measure customer performance; and keep track of key performance indicators to measure transportation performance in context to the overall business performance.  

Carlton Farr, Logistics Manager, DisneyStore.com co-presented with Jonathan Shaver, Founder and CEO, IntraVex Logistics Information Services

5:00- 6:00pm

“Multi-Channel Operations:  Channel Agnostic Retailing”

Today’s consumer expects channel agnostic service from retailers.  They expect to be able to research, shop, buy, return, or be serviced form any channel a retailer offers. How prepared is your organization to support channel agnostic retailing? In this track, learn about the strategies retailers are undertaking to address customers’ needs across all channels, including ecommerce, in-store, mobile, and in contact centers.  In addition, we will investigate how the underlying technology and organizations that support channel-agnostic retailing are also merging.

Mike Griswold, Vice President, Retail

6:00 - 7:30pm

Networking Drinks Reception

7:30pm

Gala Dinner, Butler Ballroom

Tuesday, April 13th

7:30- 9:00am

Buffet Breakfast, Sebastian Ballroom

8:00- 8:50am

Keynote Address, Panel Discussion, Sebastian Ballroom “Integrated Business Planning through the extended Value Chain” 

Learn three sure fire ways to improve revenue and cut costs in today's economic environment: identify opportunities for revenue growth, improve cash flow by optimizing revenue and assets, and turn cost centers into profit centers. Value Chain Planning provides the perfect tools for understanding and controlling operations because they are driven by economics and can drive substantial improvements on both sections of the income statement. Learn how to link Operations, Sales and Finance to break down the silos and enhance the collaboration, not just the coordination…

Panelists include: Wes Olson, Managing Director, S&OP, Cisco; David Collier, VP Inventory Management, Car Quest; Sean O'Sullivan, Director Supply Chain Planning, Welch Food, Inc.; Senthil Rajamanickan, CIO, Clorox

9:00- 11:00 am

Targeted Research Meetings in Main Exhibit Hall in Sebastian Ballroom

This element of the event provides the most targeted and time efficient medium to research the latest technology and innovation from the industry's premier suppliers. We will customize an appointment schedule based on your unique profile of interests to connect you with industry leading suppliers best placed to deliver real competitive advantage to your organization.

Appointments are in 25 minute windows and in each case you will be met by a senior level executive for a relaxed, open discussion on how their solutions may be put to work for your unique needs and requirements.

11:00- 12:00pm

“Maximize Your Dollars by Minimizing Shrinkage and Waste Through Multi Channels”

The extended retail industry (Retailers, CPG, 3PL's) is subject to 1-2% losses, which are perceived as the cost of doing business. These Losses are comprised of shrink, waste and margin erosion.  Main causes range from insufficient technology, failing processes and low compliance level through theft, fraud and adverse intent. While industry averages did not change much in the last 15 years, some companies did achieve outstanding results of minimizing losses and maximizing profits, mainly by launching targeted solutions, based on data analysis models. The presentation will share the experience of companies that dropped significant part of their losses, while introducing multi channel solutions to this multi-channel problem.

David Even-Haim, CEO, Profitect

12:00- 1:00pm

Open Sourcing in Main Exhibit Hall in Sebastian Ballroom

Main Exhibit Hall will be open for free sourcing.

1:00– 2:00pm

Gourmet Lunch, Sebastian Ballroom Birds of a feather Round Table Discussions – Set over lunch, these informal sessions are designed to connect you directly with peers in the same industry and department as you for brainstorming, benchmarking and expanding your network of influential contacts in the industry.